Our events refund policy & procedure

Covid-19 event cancellations: 

All events to the end of August 2020 have currently been cancelled and participants contacted and offered a refund.  We are now as of September 2020 running some limited in-person COVID secure events. These are run with strict social distancing measures in place to ensure everyone's safety in these difficult times. To come to these events you must agree to our terms and conditions to comply with safe distancing measures as stated on each event.

If you are experiencing symptoms associated with COVID 19 i.e. a dry cough, a high temperature or a loss of taste/smell please do not attend events. If you or someone in your household is experiencing these symptoms, or if you have been required to self isolate by track and trace, please get in touch to let us know you cannot attend. When cancelling due to these circumstances you will first be offered to transfer to another event, if this is not convenient you will be offered a refund. 

Event Cancellations:

BBOWT will only offer refunds if an event is cancelled by BBOWT. In this case all attendees will be contacted and offered the choice of a full refund or a transfer to tickets of equal value. If the events team have not had a response within 24 hours a full refund will be issued.

In the event of sickness, booking error, or last minute changes on the part of the attendee BBOWT will not offer a refund. In this instance, as a goodwill gesture, we are able to arrange a transfer to a ticket of equal value but this is at BBOWT's discretion and subject to another event having available tickets/places. We will not offer transfers if making contact after the event has taken place.

The events team must be contacted in the case of an event transfer to process the ticket changes. If you wish to transfer your ticket to an event of equal value please email events@bbowt.org.uk with the full details of your current booking and the event you wish to transfer to.

If you have any further questions regarding our refunds policy please email events@bbowt.org.uk